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LoreMate AI – Privacy Policy

Last Updated: August 3, 2025

Welcome to LoreMate AI, developed by Saturated.in, an AI character platform designed to provide engaging, conversational experiences. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our services.

We self-host our systems. LoreMate AI uses local storage on your device for essential functions, such as keeping you signed in and storing your preferences. All data collection occurs only through your direct use of the platform (e.g., account creation, conversations, and usage logs) and is stored securely on our servers.

We are committed to safeguarding your privacy and ensuring transparency in all of our practices.

1. Information We Collect

We collect the following categories of information when you sign up, log in, or use LoreMate AI:

a. Account Information

  • Email address (when you sign up, e.g., via Google OAuth)
  • Username or display name (if provided)

b. Chat Data

  • The conversations you have with AI characters
  • Any user-generated content, including uploaded images or prompts
  • Associated metadata such as timestamps, context history, and conversation IDs

c. Usage Data

  • Timestamps of activity
  • Features accessed and frequency of use
  • Device information, browser type, and operating system
  • IP address and general location data (derived from IP)

d. Payment Information (if applicable)

If we offer paid subscriptions, payment processing is handled by trusted third-party providers (e.g., Stripe, PayPal). LoreMate AI does not store your complete payment card information.

e. Generated Content Metadata

We may create and store derivative data from your content, such as AI embeddings or training data, to improve our AI models.

2. How We Use Your Information

We process your information to:

  • Provide and maintain the Services
  • Manage your account and enable chat functionality
  • Improve AI responses and overall performance
  • Conduct analytics and research to develop new features
  • Communicate important updates or changes to the Service
  • Detect and prevent abuse, fraud, and other illegal activities

AI Model Training & Moderation

  • Unless you opt out, chat data and generated content may be used for AI model training and fine-tuning to improve the quality of the Services.
  • We do not read or manually review your conversations.
  • Any analysis is performed using automated systems. We may only access conversation data manually if:
    • Required by law, court order, or regulatory request; or
    • Necessary to investigate a security incident or system malfunction.

3. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

  • Contractual necessity – to provide the Services you have requested.
  • Consent – for AI training, marketing communications, or other optional processing.
  • Legitimate interests – to improve our Services, prevent abuse, and maintain security.
  • Legal obligation – to comply with applicable laws and regulations.

4. Children's Privacy

The Services are intended for users 18 years or older. We do not knowingly collect personal data from individuals under 18. If we discover that a user under 18 has provided personal information, we will delete it promptly.

5. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share data in the following situations:

  • Service Providers: With trusted vendors that help operate LoreMate AI (e.g., hosting providers, AI infrastructure providers), under confidentiality agreements.
  • Legal Requirements: If required by law, legal process, or to protect the rights, safety, or property of LoreMate AI and its users.
  • Business Transfers: If LoreMate AI is involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

6. Data Security

  • We use appropriate technical and organizational security measures to protect your personal data, including encryption for data in transit and at rest, secure server configurations, and access controls.
  • No method of storage or transmission is 100% secure, but we actively monitor and improve our security measures.

7. International Data Transfers

  • Our primary servers are located in Germany. If you access the Services from outside this country, your data may be transferred to and stored in a different jurisdiction.
  • Where required by law (e.g., GDPR), we use Standard Contractual Clauses or equivalent safeguards for cross-border transfers.

8. Data Retention

  • Account and chat data are retained while your account is active.
  • Upon account deletion, personal data is removed within 30 days.
  • Anonymized or aggregated data may be retained for analytics and product improvement.
  • Usage data is retained for up to 24 months, unless required longer by law.

9. Your Rights

You have the right to:

  • Access a copy of your data
  • Request corrections to inaccurate data
  • Request deletion of your account and associated data
  • Request data portability in a structured, machine-readable format
  • Object to or restrict certain processing

We will respond to requests within 30 days as required by law. We may verify your identity before fulfilling your request. To exercise your rights, contact support@loremate.ai.

10. Local Storage and Tracking Technologies

LoreMate AI does not directly set cookies for advertising or tracking purposes. However, our service providers may use cookies or similar technologies as part of operating and delivering the service (e.g., for authentication, security, analytics, or performance monitoring).

These cookies may be essential for the Service to function properly. You can manage or disable cookies through your browser settings, but doing so may affect some features.

We use local storage in your browser to maintain essential functions such as keeping you signed in and saving your preferences. Local storage data remains on your device and is never automatically transmitted to LoreMate AI unless required for the normal operation of the Service (e.g., when sending a chat).

11. Changes to This Policy

We may update this Privacy Policy to reflect legal, technical, or service changes. Significant updates will be communicated via email or in-app notifications.

12. Contact Us

If you have questions or requests regarding this Privacy Policy, contact:

support@loremate.ai